In August 2015, President Wang led a team to Singapore National University Hospital for an 8 exchange study.
“Treat me, don’t hurt me, and be good to me.” This is the medical service tenet of Singapore National University Hospital, and it is about to realize in Guangzhou.
Recently, led by President Wang Huaizhong, a team from Modern Cancer Hospital Guangzhou which made by paramedics went to the biggest hospital of Singapore—the National University Hospital, for an 8 days visit. During the 8 days visit, focus on the issues of quality improvement management, clinical supervision and medical service management, etc, Modern Cancer Hospital Guangzhou and the National University Hospital had a further discussion and communication, helping to learn from each other.
President Wang Huaizhong indicated that he would spread the study achievements that learned from the Singapore National University Hospital to other hospitals that are affiliated to Boai Group. President Wang pointed out that the team would introduce the advanced experience to the daily hospital management in Modern Cancer Hospital Guangzhou.
Sharing meetings were help in Modern Cancer Hospital Guangzhou to share the experiences that learn from Singapore National University Hospital.
Singapore National University Hospital
The communication with Modern Cancer Hospital Guangzhou means the internationalization of hospital
Studies show that the National University Hospital is the biggest hospital in Singapore, which enjoys high popularity and brand reputation around the world due to its advanced medical care service. However, the National University Hospital just works with few hospitals in China. President Wang explained that the reason why the National University Hospital conducted an exchange study with Modern Cancer Hospital Guangzhou is that Modern Cancer Hospital Guangzhou has a good brand image and public praises in Southeast Asia The internationalization of its medical standard is also an important reason.
Shen Hengyi, the president of Singapore National University Hospital said:” We were impressed by the international level of Modern Cancer Hospital Guangzhou when we came for a visit in February.” President Shen showed their willingness of cooperation with Modern Cancer Hospital Guangzhou in that Modern Cancer Hospital Guangzhou not only equips with multiple professional medical interpretation services, international clinic and international inpatient department, but also get the accreditation of JCI.
It’s known that the Perennial Real Estate Holdings Limited poured funding into Modern Cancer Hospital Guangzhou in June, which makes Modern Cancer Hospital Guangzhou become an internationalized joint medical institution. Moreover, in last year, Modern Cancer Hospital Guangzhou imported the approval standards of JCI which stands for the highest medical quality, and passed the accreditation successfully. The accreditation of JCI means that Modern Cancer Hospital Guangzhou has become one of the advanced international medical institutions.
President Wang also introduced that the Singapore National University Hospital has been existed for 30 years and become the biggest hospital in Singapore, which has 7000 staffs and about 1200 beds, and has first been accredited by the JCI with good patient satisfaction and reputation.
President Wang explained:”We choose the Singapore National University Hospital as the learning and exchange object because it has a similar development with us, it has great reference value.”
In 2014, Modern Cancer Hospital Guangzhou has been accredited by the JCI.
In 2015, Perennial Real Estate Holdings Limited poured funding into Modern Cancer Hospital Guangzhou, which means the quality and strength has gained international recognition.
Modern Cancer Hospital Guangzhou
Look to high quality service, do the best for patients.
Although Modern Cancer Hospital Guangzhou always takes patients as the core, president Wang said that they were impressed during the 8 days visit.
Although Modern Cancer Hospital Guangzhou has tried the best to realize the idea that patients are the core, deficiencies still exist.
The director of the customer service department Xiong Yumei was full of emotional thoughts. She saw the idea and practice of the principle that all services for patients. She indicated that Modern Cancer Hospital Guangzhou will try our best to provide patients with better services.
Modern Cancer Hospital Guangzhou introduced the 6S management methods to improve the efficiency of service.
Improve service quality
Learn from the advanced experiences
Put into practice
After the visit, how to learn from the advanced experiences and put into practice has become a key emphasis in work.
Yang Gang, the director of the medical administration indicated that there will be adjustment in the employment mechanism. He mentioned:” We will perfect the employment mechanism, give more support to our staff in the aspects of educational training and career planning. In the future, we may focus on the cultivation of sympathy of doctors to patients, so as to help doctors feel the suffering of patients and help them be good to patients when treating them.
He Liangqiong expressed that in the future work, the 6s management methods would be implied to the store and classification of drugs, like using color and picture to identify the subjects. Moreover, there will be strict working standards for doctors and nurses, everyone has to share the responsibility of patients’ safety, and nurses have to improve their responsibility and service quality.
Moreover, Director Xiong expressed that Modern Cancer Hospital Guangzhou will reexamine the medical process, delete the needless services and provide patients with more convenience. Take the discharge procedure as example, Modern Cancer Hospital Guangzhou will send the bills, drugs and doctor’s advice to the ward, make all procedures done at the war, protect patients and their family members from walking around.
“We not only open our horizon, but also find new thought from this exchange study.” President Wang said that many hospitals now just can realize the goal of “treat me”, but from now on, we will induce the medical service tenet of “be good to me, don’t hurt me” to our advanced management idea and management mode, so at to realize the aim that all for patients, and meet the needs of market and times.